BetPanda Terms and Conditions

Welcome to BetPanda Casino. These Terms and Conditions govern your use of our platform at betpanda.io and form a binding agreement between you and Star Bright Media S.R.L., the company that owns and operates this site. By creating an account, you agree to these terms in full. If you do not agree, you must not use our services.

Who We Are

At Betpanda, we are operated by Star Bright Media S.R.L., corporate ID 3-102-880000, registered in San Pedro, Barrio Dent, Edificio Ofident, Oficina No. 3, Costa Rica. We operate under the laws of Costa Rica on the basis of a business registration, without a gambling licence and without oversight from a gaming regulator. Our BetPanda casino online platform caters to an international crypto audience, and we reserve the right to supply our own VPN tools for players who require them to access our services.

Eligibility and Account Registration

Here at BetPanda, we require that you be of legal age in your jurisdiction to register an account with us. Registration is completed using an e-mail address alone, and we do not apply identity verification by default. However, we reserve the right to run identity and security checks at our discretion, particularly before processing withdrawals. Our BetPanda login credentials are personal to you, and you must keep them secure at all times.

• We do not accept players from a defined list of restricted countries, including the United States, Australia, Cyprus, Iran, North Korea, Syria, Venezuela, and numerous others listed in our full compliance policy
• We reserve the right to close or suspend any account found operating from a restricted jurisdiction
• You must provide accurate information when you register, and you agree that we may rely on it

Currencies, Deposits and Withdrawals

Our BetPanda platform operates exclusively with cryptocurrency, including BTC, ETH, LTC, BNB, USDT, XRP, TRX, SHIB, SOL, and other supported coins. We do not process fiat currency directly; card purchases are converted to crypto through an on-ramp provider. The minimum deposit is €10 or its crypto equivalent, and the minimum withdrawal is €10, paid in the same cryptocurrency you used to deposit.

At BetPanda Casino, we apply the following withdrawal limits:

• €5,000 per 24 hours, €15,000 per week, and €45,000 per month, which may be raised upon request through our support team
• Winnings are capped at 3,000,000 µBTC (approximately 3 BTC) per 24 hours and 10,000,000 µBTC (approximately 10 BTC) per single betting round
• Weekly cashback payouts are capped at €20,000

We process BetPanda withdrawal requests through the Bitcoin Lightning Network for instant transfers where possible. Deposits are credited immediately, though we reserve the right to apply additional security checks that may delay individual payouts. Every deposit must be wagered at least once before you may request a withdrawal.

Bonuses and Promotions

Our welcome bonus offers a 100% match on your first deposit, up to 1 BTC or the crypto equivalent, with a minimum qualifying deposit of €10. We apply a wagering requirement of x40 the deposit amount, with a maximum counted bet of €50 per round and seven days to clear the bonus. Once cleared, winnings are paid out as cash with no further wagering required.

We at BetPanda Casino apply the following wagering contributions: slots 100%, live games 20%, and all other game types 0%. Provably fair games, jackpots, sports betting, baccarat and poker are excluded from bonus wagering entirely. Certain slots, including Scrooge, Devil's Delight, Aliens and Wish Master, are excluded from the welcome bonus.

We also provide a weekly cashback of 10% on net losses, paid every Wednesday, along with an additional 5% live casino cashback on Evolution games, reaching up to 15% weekly. Our other recurring offers include daily rakeback up to 10%, a 20% reload every Thursday, a 25% reload on the 25th and the 1st of each month, and a weekly free bet available every Monday. You agree that any BetPanda bonus code or BetPanda promo code we issue is subject to the specific terms published alongside that offer.

Our VIP Club and Loyalty Program

At BetPanda Casino, we operate a VIP Club based on experience points (XP) earned through wagering. Our tiers range from Bronze (0 to 10,000 XP) through Silver, Gold, Platinum, and up to Diamond (above 10,000,000 XP). You earn 10 XP per €1 wagered on slots and sportsbook, 5 XP on slower-XP slots, and 2 XP on live casino and table games; games we have excluded from the program earn no XP.

As you climb through our tiers, we increase your weekly cashback rate and daily rakeback from 5% up to 10%, and eventually assign a dedicated or personal account manager to your profile. We reserve the right to adjust VIP benefits and thresholds at our discretion, with notice provided through your account or via e-mail.

Games and Fairness

Our BetPanda casino library includes between 4,000 and 6,300+ titles supplied by more than 60 providers, including NetEnt, Pragmatic Play, Evolution, Nolimit City, Ezugi, Hacksaw Gaming, Slotmill and Spribe. We also offer BetPanda Casino Originals, built on a provably fair model that allows you to verify game outcomes independently. Our sportsbook covers football, basketball, ice hockey, tennis and esports, with live betting options including bet builder functionality and cash-out at any time.

We make no representation that any particular BetPanda slot machines or table games will yield a specific outcome. All games are provided on an "as is" basis, and we are not liable for interruptions, errors, or disconnections that may occur during gameplay, except where required by applicable law.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraud, abuse of our bonus terms, multiple accounts, use of our services from a restricted territory, or any breach of these Terms and Conditions. Where we close an account due to a violation, we may withhold any pending winnings associated with that breach. You may also close your account at any time by contacting our support team.

Responsible Gambling

We encourage you to play responsibly and to treat our games as entertainment rather than a source of income. If you feel your gambling is becoming a concern, we recommend you contact our support team to discuss available self-exclusion or deposit-limit options. We are committed to supporting players who wish to manage their activity on our platform.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Because we operate without a gambling licence and without a gaming regulator, you acknowledge that you use our platform at your own risk and that regulatory protections common in licensed jurisdictions may not apply here.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, our bonus structure, or applicable laws. We will post any revised terms on this page, and your continued use of our platform after changes are posted constitutes your acceptance of the updated terms.

Contact Us

If you have questions about these terms, our bonus policy, or your BetPanda login and account, our support team is available 24/7 via live chat, e-mail at [email protected], and through our Telegram community. We provide support in English, regardless of the language setting of our site.